Digital Maturity Trajectories toward Logistics 4.0: Critical Success Factors and Risk Profiles in Morocco

Oumaima ELAAGUIR; Youssef AL MERIOUH

doi:10.23882/ijdam.26395

Autores

Oumaima ELAAGUIR National School of Business and Management of Tangier, Abdelmalek Essaâdi University, Morocco
Youssef AL MERIOUH National School of Business and Management of Tangier, Abdelmalek Essaâdi University, Morocco

DOI:

https://doi.org/10.23882/ijdam.26395

Palavras-chave:

logistique 4.0, digital transformation, digital maturity, risk management, industry 4.0, maroc

Resumo

This study examines how critical success factors and risk profiles associated with Logistics 4.0 evolve across different levels of organizational digital maturity. An exploratory qualitative multiple-case study was conducted through sixteen semi-structured interviews with logistics, operations and digital transformation managers, as well as executives from Moroccan organizations at different maturity levels. Thematic within-case and cross-case analysis identified four maturity configurations: initial digitalization, structured digitalization, organizational integration, and advanced Logistics 4.0. The findings show that leadership, digital competencies and information-system integration remain important throughout the maturity trajectory, while their roles evolve as digital capabilities deepen. Risk profiles also shift from predominantly human, organizational and financial concerns toward interoperability, cybersecurity, technological dependency and data-governance risks. The study contributes a dynamic perspective on Logistics 4.0 by jointly examining the evolution of critical success factors and risks across maturity configurations. It further suggests that digital maturity should be understood as a cumulative organizational capability rather than a simple measure of technological sophistication.

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