The contribution of information systems to the performance of SMEs
DOI :
https://doi.org/10.23882/emss26276Mots-clés :
Information systems, business performance, technological development, innovation, adaptation to customer needsRésumé
This article examines the impact of information systems (IS) on business performance in a constantly evolving environment. At a time when customer needs are changing rapidly, only innovative companies can adapt effectively and remain competitive. The use of high-quality information technologies is now essential for the success of organizations. The growing importance of IS over the past decade is undeniable, as their implementation provides significant advantages in daily operations and strategic decision-making.
Continuous technological development is improving the performance of hardware and software, facilitating the global dissemination of IS. When properly integrated into operational processes, IS serve as key catalysts for enhancing business performance. However, the benefits of these systems can vary considerably from one company to another, depending on their industry and the processes for which the IS are deployed.
Evaluating the potential benefits of IS remains complex due to the diversity of both direct and indirect advantages, whether tangible or intangible. The primary objective of this research is to clarify the impact of IS on business performance through a review of the scientific literature and an empirical analysis. The central question the study addresses is what effect the implementation of an information system, particularly an ERP, has on a company's performance.
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Ce travail est disponible sous licence Creative Commons Attribution - Pas d’Utilisation Commerciale 4.0 International.
